Retail Associate

Learn how to be successful in the retail industry and build your employment portfolio. This program is ideal for anyone planning to work at a retail business such as a clothing or grocery store.

A variety of learners, including those planning to enter the workforce for the first time, people changing careers, and individuals wishing to strengthen Essential Skills will benefit from this course. Topics and course offerings include:

  • The World of Retail
  • Customer Service
  • Store Procedures
  • Sales Techniques
  • Guest speakers
  • Site visit
  • And more

Certificate Sample

Courses are offered at various times of the year, depending on labour conditions and learner needs. Call 613-932-7161, for more information.

A Few Words from our Learners

“I was in the same position as you… just call because everyone that works there is great – non-judgemental and they do everything in their power to help you.”
-Lori Menard (hired at a retail store)

“A big thank you to the staff at Tri-County Literacy Council – especially to the instructor. I had a great time taking the Retail Associate class. I learned a lot of new things and it made me more confident about myself. I definitely recommend this course. It’s worth it.”
-Julie Lafleche (hired at a flower shop)

“I was a stay-at-home mom – feeling very discouraged about finding employment. I feel confident now. I have a full-time job… I loved it (the training atmosphere). Our instructor took her time and made sure we understood everything she taught us. Go for it. They are very kind, understanding people who aren’t there to judge you. They are there to help.”
-Amanda Denneny (hired at a retail store)