Customer Service

In this free certificate program, participants  learn the key to becoming a Customer Service professional, based on Essential Skills, for the popular entry-level employment positions of Retail Associate, Food Counter Attendant & Kitchen Helper, and Call Centre Representative. Learners benefit from learning exercises, group activities, role playing, meeting industry guest speakers and site visits.

Whether you are new to a service role, looking for a job as a service provider or need a refresher in the basics of exceptional service, this certificate program will be helpful. Topics include:

  • Required Skills
  • The Industry
  • What Employers Look for
  • Customer Service
  • Communication
  • The Point: Sell, Sell, Sell
  • Teamwork
  • Tools of the Trade

As in most Tri-County Literacy Council training programs, learners have the opportunity of earning a second certificate. The Worker Health & Safety Awareness certificate may be added to their employment folder.

Courses are offered at various times of the year, depending on labour conditions and learner needs. Call 613-932-7161 for more information.


A Few Words from our Learners

“Getting this type of education for free is amazing. Not everyone can afford to continue their education, as an adult. Many hurdles are in our way, time, family, financial obligations. The extra expense incurred to take courses or lessons can often prevent us from improving our skills and the required learning to improve our employment status or life in general. Thank you to TCLC for being here for us. Thank you for working so hard to get the funding to keep operating and provide learners like us tools to improve our lives. Keep up the good work and thank you for your continuous help.”
-Monique Duffy (hired to provide Customer Service is an office setting)

“The Customer Service training has helped me prepare for a job as a Food Counter Attendant and Retail Associate. The many tips given about handling work situations were helpful. I am more confident in speaking with others and handling difficult client situations. This is a great agency. I’m glad the Government and other supporters fund the school for people to take free training. I’ve recommended the agency to many of my friends… I have learned a lot and feel more confident and ready to work.”
-Saadia Noor