Client Satisfaction Survey

Tri-County Literacy Council takes great pride in the services it provides. In the spirit of providing you, our client, with the best service possible, we have created this short satisfaction survey. This survey should take approximately 10 minutes to complete. Your time and opinion are greatly appreciated. Please note that your feedback may be used for marketing purposes (e.g. numerical ratings for website bar charts).

1. What is your email?(required)

2. What is the name of your company?(required)

3. Overall, how would you rate your experience with the Tri-County Literacy Council?(required) 1 2 3 4 5 6 7 8 9 10

4. Did we meet our agreed upon deadlines?(required) Select One Yes No

5. Based on your experience with our agency, what was MOST appreciated?(required)

6. Based on your experience with our agency, what was LEAST appreciated?(required)

7. How could we have improved your experience and/or our services?(required)

8. Have you used similar services from another organization in the past?(required) Select One Yes No

9. What was MOST appreciated about this organization's services?

10. What was LEAST appreciated about this organization's services?

11. May we include your business logo in our client portfolio and/or on our marketing materials, for the purpose of better advertising our services?(required) Select One Yes No Unsure

12. If you have replied Yes to the above question, please confirm that you have the authority to grant this logo use permission? Select One Yes - I have the authority to grant this permission No - I do not have the authority to grant this permission Unsure

13. If you are not the person authorized to grant permission for us to use your company logo, please provide the name and contact information of the person that is.

14. May we contact you at a future date (e.g. quarterly report), to measure how our services have impacted your business?(required) Select One Yes No

15. When should we contact you to obtain this information? (Month/Day/Year)

16. Please provide your name, title, and address.(required)

17. What was the deciding factor in hiring/working with the Literacy Council?(required)

18. Do you find our costs to be fair?(required) 1 2 3 4 5 6 7 8 9 10

19. Did we accurately assess your needs?(required) 1 3 4 5 6 7 8 9 10

20. Did we meet your expectations?(required) 1 2 3 4 5 6 7 8 9 10

21. Will you be recommending us to others?(required) 1 2 3 4 5 6 7 8 9 10

22. Please provide any comments you may have.

Submit

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Thank you for taking time out of your busy schedule to provide this valuable feedback. It was a pleasure serving you. We look forward to doing business with you again in the future.